Return and Store Policies
Boulevard Home Service & Repair
Boulevard Home honors all manufacturers' warranties associated with the merchandise we sell. Boulevard Home will pay for service within our 50-mile local service area with no additional charge during the manufacturer warranty period. If you live outside our local service area, you may bring in any item(s) needing service to our Distribution Center at no additional cost. Most warranties only cover products used in single-family residential homes.
Furniture Warranty
All furniture warranties apply to the original purchaser and to furniture that has received normal residential use and proper maintenance. We reserve the right to require carry-in warranty service on small or lower cost items. We guarantee all new furniture that we sell to be free of manufacturing defects for a period of one year from the date of the original delivery. This warranty does not include items sold as-is. During this period, we will, at our option, repair or replace any furniture containing a manufacturing defect. If an item is replaced, the old product must be returned. The Boulevard Home reserves the right to decide the appropriate remedy. We reserve the right to inspect the furniture in your home, and if possible, make repairs there. Boulevard Home adheres to any manufacturers' warranties that extend beyond the 1-year period. See store for details & any charges that may apply.
Commercial or Rental Use
Residential use excludes items that have been used for commercial purposes, public rental or use in multi-family housing. Items used for commercial purposes will be warrantied for a period of 90 days for any factory defect.
Mattress Warranty
We strictly adhere to the manufacturers' warranties. All manufacturers' warranties require mattresses to be stain-free and queen and king mattress sets to be placed on a frame with a rigid cross-center (frame-to-floor) support. (See Caring for Your Mattress brochure for complete details.)
Electronics and Appliance Warranty
Electronics and appliance products are covered by the manufacturers' warranties and, if purchased, Boulevard Home Performance Guarantees. Removal and reinstallation of wall-mounted and custom-installed TVs is your responsibility. Please call our customer service department for authorized service of your product.
As-Is, Clearance Merchandise
Boulevard Home does not offer any warranty on non-mechanical as-is merchandise, except for applicable manufacturers' warranties. As-is appliance and electronics products carry a limited 90-day Boulevard Home warranty. If within 90-days from date of purchase, your product fails, we will at our discretion, either (1) repair the product, or (2) allow you to return it at full purchase price. All sales are final and there are no returns or exchanges. As-is merchandise must be paid for and picked up within 24 hours or scheduled to be delivered on the next available delivery truck.
Satisfaction Guarantee
"If for any reason you are not satisfied with your purchase from the Boulevard Home within 14 days, you may exchange the item or return it for a full refund." We offer Performance Guarantees (BPG) to protect your appliance or electronic products well beyond the manufacturer's limited warranty. With your purchase of a BPG, service is only a phone call away. Performance Guarantees can be purchased up to the end of the full manufacturers' coverage period. See store for details. Fabric and Leather Protection is available to help guard your furniture against food and drink spills, and other potential stains. Professional application of these products ensures complete protection to the item, including welts, decking and pillows (fabric & leather protection must be applied before delivery). In order to receive full credit for your return, the merchandise must be in "like-new" condition. Electronic products must be returned in the original box and packaging with all manuals and accessories. "Like new" condition includes but is not limited to: no signs of wear and tear, scratches, nicks, stains, pet hair, smoke damage/odor or missing parts and accessories. Special orders and items requiring installation such as built-in appliances, floor and window coverings are covered under the manufacturer's warranty and are not returnable. Some items are nonreturnable as marked on tags such as pillows, mattress pads, etc. (see details under 100 Night Sleep Guarantee). If merchandise is picked up and returned by our delivery team, a $45 pick-up charge will be assessed. An additional fee will be charged if the pick-up is outside our local delivery area. If you return your merchandise using your own vehicle, there will be no additional charge. Refund checks are issued within 10 days. Refunds on bankcards are credited back to the bankcard. Built-ins, delivery and installation charges (where applicable) are non-refundable once the service has been performed.
Performance Guarantee
We offer Performance Guarantees (BPG) to protect your appliance or electronic products well beyond the manufacturer's limited warranty. With your purchase of a BPG, service is only a phone call away. Performance Guarantees can be purchased up to the end of the full manufacturers' coverage period. See store for details. Fabric and Leather Protection is available to help guard your furniture against food and drink spills, and other potential stains. Professional application of these products ensures complete protection to the item, including welts, decking and pillows (fabric & leather protection must be applied before delivery).
Information this Site Gathers & Tracks
The Boulevard Home web site logs cookies, IP addresses and browser types, but we do not link this information to anything personally identifiable. This means that a user's session will be tracked, but the user will be anonymous.
You can browse our site without entering any personal information and therefore remain anonymous during your visit. However, we hope that all of our visitors will register with us so that we can learn more about our valuable customers and keep them updated with our newsletter and provide personalized service. Our registration form and feedback form asks users for some or all of the following information: connotation, name, company, title, email address, phone number, username, password, preferences, comments, and various types of demographic information. The username, email address, and password are often used to uniquely identify an individual so that that individual may access online resources such as their saved shopping cart, profile information, and order status. This information may also be used to modify the web site to enhance your shopping experience. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect the information using advanced encryption and firewall technology. Your personal information cannot be read as it travels to our ordering system. To most efficiently serve you, credit card transactions and order fulfillment are handled by reputable third-party banking, distribution institutions and manufacturers. They receive the information needed to verify and authorize your credit card and to process your order. They are under strict obligation to keep your personal information private. They use this data to process the order and we provide only the information required to complete the transaction. Our partners are not permitted to sell, rent or share this information.
Boulevard Home does not give, sell, rent or trade prospect information to third parties. The information you must provide for a purchase includes: Your billing information: first name, last name, title, company, email address, phone number, coupon code and additional comments. Items in bold are required pieces of information.
Exception: If you arrived at the Boulevard Home web site from one of our Partner sites participating in a Co-Branded site (indicated by both the Boulevard Home logo and the Partner's logo displayed on the top of the page) then information about your purchase may, in some cases, be distributed back to the Partner site.
Use of the Information this Site Gathers & Tracks
The Boulevard Home web site logs IP addresses for systems administration purposes and these logs will be analyzed to constantly improve the value of the materials available on the web site.
Boulevard Home Registration Form
We encourage all visitors to register with Boulevard Home. Your name and email address are used to send you our newsletter containing product updates and special offers. If you would rather not receive the newsletter, but would still like to register, please indicate your preference by marking the appropriate box presented on the registration form. Occasionally, we like to present you with special offers from our partners. This involves sharing your information with them so they can send you the offer. If you prefer, you can choose that your information not be shared with our partners by indicating your preference on the registration form. Preferences and demographic information is used to help us improve our service and products. The more we know about you, the better we can serve you.
Sharing of the Information this Site Gathers/Tracks
For those visitors who register with Boulevard Home, we may share your preferences and demographic information with select partners but will never sell or rent your personally identifiable information to any third party without your consent. Please see the Opt-out section below.
The information that you submit on the order form (contact and billing information) is never shared with any third parties, including our partners (excluding partners participating in a Co-Branded site...see "Exception” below).
Exception: If you arrived at the Boulevard Home web site from one of our Partner sites participating in a Co-Branded site (indicated by both the Boulevard Home logo and the Partner's logo displayed on the top of the page) then information about your purchase may, in some cases, be distributed back to the Partner site.
Accessing/Reviewing/Updating Your Customer Record Information
The ability for a customer to modify his/her information on the Boulevard Home web site and track an order is currently not available. We plan to make this functionality available in the future. The privacy policy will be updated when such changes are made. As a customer, you may contact Boulevard Home directly via phone or email to request to view or make any changes to your personal info. If you would like to view, correct and/or update your registration information, please contact:
Links
The Boulevard Home web site may contain links to other web sites. Please be aware that our privacy policy does not apply to these linked sites. We encourage you to read the posted privacy statement whenever interacting with any web site.
Cookies
Our site uses cookies so that we may keep track of items in your shopping cart and to provide our visitors with a tailored user experience. With the help of cookies, we can present you with customized content and ads that will be of more interest to you. We also use cookies to remember your passwords for you so you don't have to re-enter them each time you visit the site. You have the option of setting your browser to reject cookies. However, if certain cookies that track your purchase are rejected then we won't be able to keep items in your cart.
Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our web site from those we actually know are under 13, and no part of our web site is structured to attract anyone under 13.
Opt-out Policy
If at any time after registering, you change your mind about receiving the newsletter or sharing your information with third parties, you may send your change of preference requests to:
How to Contact Us
Should you have other questions or concerns about these privacy policies, please contact:
Boulevard Home
390 N. Mall Drive
St. George, Utah 84790
435-986-3100
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